Delivery Information

We do everything we can to make sure your order is delivered on time. Hamilton Gas Products Ltd uses Royal Mail First Class Delivery, DPD courier services and Cairns Delivery Service (for pallets). We offer free delivery on orders of £75/€90 and above incl. VAT to England, Wales, Scotland, Northern Ireland & the Republic of Ireland.

UK and Ireland - Includes Scottish Highlands

  Less than £75/€90 £75/€90 and above
3-4 Working Days £5/€6 FREE
2 Working Days £7/€8.4 £2/€2.4
1 Working Day £10/€12 £5/€6

When will my order arrive?

Working Day means Monday to Friday and excludes seasonal & public holidays.

The table below is for guidance only.

  3-4 Working Days 2 Working Days 1 Working Day
MONDAY before 12pm Thursday-Friday Wednesday Tuesday
MONDAY after 12pm Friday-Monday Thursday Wednesday
TUESDAY before 12pm Friday-Monday Thursday Wednesday
TUESDAY after 12pm Monday-Tuesday Friday Thursday
WEDNESDAY before 12pm Monday-Tuesday Friday Thursday
WEDNESDAY after 12pm Tuesday-Wednesday Monday Friday
THURSDAY before 12pm Tuesday-Wednesday Monday Friday
THURSDAY after 12pm Wednesday-Thursday Tuesday Monday
FRIDAY before 12pm Wednesday-Thursday Tuesday Monday
FRIDAY after 12pm Thursday-Friday Wednesday Tuesday
SATURDAY & SUNDAY Thursday-Friday Wednesday Tuesday

1 Working Day (Next Day Delivery)**

Order must be placed by 12:00pm for next working day delivery.

**Next day delivery is not guaranteed in adverse weather conditions, in Scotland above Edinburgh/Glasgow, any offshore island and addresses below Dublin in ROI (these areas may take an extra day or more).

3-4 Working Days (Standard delivery) - most items

A parcel courier or Royal Mail will deliver your items between the hours 08:00-18:30 usually within 3-4 days after your item has been dispatched (unless you have selected another delivery option).

Oversized items

A pallet delivery firm will deliver your item between the hours 08:00-18:30 usually 3-4 working days after your item has been dispatched. All large item deliveries are 'kerb side' only which means the driver will NOT be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. Please note that the driver will not take the pallet back. Please ensure to provide a mobile phone number to enable the courier company to make contact to arrange a suitable date and time for delivery. Please note, if the number provided is incorrect or goes unanswered a re-delivery/storage charge may occur. These charges may also apply if no one is available to accept delivery on the pre-arranged date/time.


After checkout you will receive a tracking number, you can track your parcel anytime after 19:00 on this day. In the unlikely event that we are unable to deliver in the times stated above, we will either notify you by e-mail or telephone. You will receive a text message from DPD with an hour time slot for delivery if a mobile phone number is provided. Most couriers require a signature and will not leave your parcel if no one is available to accept and sign for the delivery, even if consent has been given to leave in a safe place.

Click here to track your order.

Delivery to Alternative Address

Unfortunately, once an order has been placed, we are unable to change the delivery address. If you wish to change the delivery address, a new order will have to be placed.

We may reject orders when according to our security checks, the address you have provided does not match the cardholder's address - this is to help prevent credit card fraud.

For orders placed by PayPal: Currently, we can only deliver to the address that is confirmed in PayPal.

For orders placed by bank transfer or cheque: We can deliver to any address you choose, providing the funds have cleared in our bank. It can take up to two weeks for cheques to clear.

Collection from our Warehouse

You may place an order over the telephone for collection from our Warehouse, but if you intend to pay by credit or debit card you will be required to pay for the goods in person upon collection.

Please note: 'In Stock' figures quoted on this website represent the total stock quantity we have available for next day delivery when ordered online. These items are also available to view or collect from our showroom. If you intend to visit our showroom and view or purchase a product, please feel free to call us on 028 9146 1111 to arrange for the product to be easily available when you visit.

What happens if I am not in when the courier tries to deliver?

The courier should leave a card to let you know they tried to deliver. They will usually try to deliver again the next day but alternatively, you can contact them directly using the details they provide on the card to arrange a different delivery day.

What do I do if I receive the wrong item?

This is a very rare occurrence, but occasionally things do go wrong. Please contact us here including your customer invoice number or order number and let us know the details of the problem. We will collect the incorrect item from you, and arrange to get the correct item sent out to you as quickly as possible.

International - Standard delivery only

Country Max Weight Transit Time Cost
France, Germany, Netherlands, Belgium, Luxembourg 31 kgs 3-4 working days £13.10
Austria, Czech Republic, Denmark, Poland 31 kgs 4-5 working days £15.72
Switzerland 31 kgs 4-5 working days £39.72
Lithuania, Hungary, Slovakia, Slovenia 31 kgs 5-6 working days £19.00
Sweden, Spain, Italy, Latvia, Estonia 31 kgs 5-6 working days £20.96
Finland, Portugal 31 kgs 6-7 working days £23.58
Liechtenstein, Croatia, Bosnia, Norway, Serbia & Montenegro 31 kgs 6-7 working days £47.58